- Monday – Friday 10 AM to 6 PM
- Saturday by appointment only
- Sunday closed
- Ortiz Originals
- 608 E Broadway
- P. O. Box 188
- Wausa, NE 68786-0188
- Telephone: 402-586-2700
- Email: email@example.com
- Facebook: https://www.facebook.com/pages/Ortiz-Originals/270329549680245
Call The Studio: (402) 586-2700
If I am busy with another customer or you call after hours, leave your name, a call-back number & a brief description of your inquiry. I will return your call as soon as possible.
Claims for defects, damages or shortages must be made by the Customer in writing within seven (7) days of the delivery, as verified by the USPS Priority Mail Delivery Confirmation. Failure to make such claim within the stated period shall constitute irrevocable acceptance and an admission that they fully comply with the terms, conditions and specifications hereto. Returns, refunds and exchanges will only be considered when:
- Requested within 7 days of the delivery
- Merchandise is accompanied by a Return Merchandise Authorization (RMA) issued by Ortiz Originals
- Merchandise is returned with shipping pre-paid by the Customer
- Merchandise is received in “like-new” condition
Orders for Handcrafted Products that include personalization (such as monogramming) of any kind, or alteration(s), cannot be returned for refund or exchange.
Under no circumstances will Shipping and Handing Charges be refunded.
If the Customer satisfies my returns, refunds and exchanges policy above, Ortiz Originals will:
- Credit the Customer’s charge card for the original amount of the merchandise, minus Standard Shipping and Handing Charges (if part of the order). Refunds will only be made to the original purchaser and can only be credited to the charge card used at the time of the original purchase;
- Ship the Customer a replacement with similar characteristics, or at Ortiz Originals’ sole discretion, credit the Customer’s charge card as described above. Customer understands that because of the nature of these products, that exact replacements cannot be guaranteed.
If you satisfy the above terms, please fill out the following RMA Request form & contact Ortiz Originals before shipping the merchandise.
RMA Request Form
Request a Return or Exchange of a Purchase from Ortiz Originals
Unsure this is the correct form for you? Please review the complete contact options.
All fields must be completed.
This information will not be sold, or used for any purpose not approved by you.
Order Number – The order number appears on the first line of all email correspondence from me, as well as the invoice copy enclosed with your purchase.
The number is formatted as follows: “20110001”
This IS NOT the PayPal transaction number!